Intro to ServiceNow is a standard course for the people who work in ServiceNow every day. Your team learns to navigate, work and search in the platform effectively, with tips and tricks that save time in daily work.
Why companies book it
You are rolling out ServiceNow and want staff productive from the first day
Colleagues use the platform daily but work around it instead of with it
Onboarding new employees to ServiceNow takes too much time from experienced colleagues
You want everyone to update, comment on and search for records the same way
Who should attend
Back-end users such as service desk agents, members of resolver groups, approvers and team leads who handle records in ServiceNow. No prior platform experience is needed.
What the course covers
The course covers five areas of everyday work: finding your way in the platform, working with lists, working with forms, finding information, and working smarter with shortcuts and personal settings. We can tailor examples and exercises to the processes and applications your team uses.
Tailored to your organisation
The course follows a standard curriculum, and we can tailor it to the specific challenges and ways of working in your organisation, so your team uses the platform with confidence.
Next step
When your team is ready to maintain the platform itself, System Administration Fundamentals covers administration, automation and configuration.
