Automation is a standard course in ServiceNow's visual low-code tools: Flow Designer and Playbooks (formerly Process Automation Designer), both found in Workflow Studio. It comes in two levels. Fundamentals teaches your team to build flows and automate processes without writing scripts, so changes to your processes don't have to wait for a developer. Advanced covers reusable automation, integrations, Playbooks and the governance that keeps automation manageable as it grows.
Why companies book it
Simple process changes wait in the developer backlog
Manual steps, handovers and reminders still happen outside the platform
You are replacing legacy workflows or scripts with low-code automation
Process owners want to understand and maintain the automation behind their own processes
Your automation has grown and now needs reuse, error handling and clear conventions
Who should attend
Fundamentals suits process owners, ServiceNow administrators, business analysts and other colleagues who will build or maintain flows. No scripting knowledge is needed. Advanced suits administrators and builders who already work with Flow Designer and want to automate across teams and systems.
All topics, both levels
Fundamentals covers three areas: Workflow Studio basics, building flows, and Service Catalog automation. Advanced covers six: reusable automation, decisions and rules, integrations, cross-team processes with Playbooks, error handling and operations, and governance and modernisation. Your company can book Fundamentals, Advanced or both, and we can tailor each level to your processes.
Tailored to your organisation
Both levels follow a standard curriculum, and we can tailor the exercises to the processes your team wants to automate, so participants leave with skills they can apply the next day.
