A CMDB only pays off when people trust the data in it. This standard course teaches your team to load, maintain and govern CMDB data with ServiceNow's out-of-the-box tools, and to use that data to support decisions across IT and the business.
Why companies book it
Incident and change decisions rely on CI data that nobody fully trusts
New data sources are being added, and ingestion rules need to be right from the start
Ownership of CI classes and data quality is unclear
You are preparing for CSDM, Service Mapping or other features that depend on a healthy CMDB
Who should attend
Configuration managers and CI class owners, ServiceNow administrators responsible for ingestion and integrations, process owners in Incident, Problem and Change, and architects preparing the service model.
What the course covers
The standard course covers five areas: CMDB foundations, getting data in, data quality and health, governance and ownership, and using CMDB data. Every CMDB is at a different stage, so we can tailor the focus and examples to your instance.
Related
If service modelling is the next step, our CSDM course builds directly on these topics. For companies onboarding many data sources, the CMDB Import Hub app automates staging tables and data sources for IntegrationHub ETL.
